Industry Insights
Why Free Returns Are Disappearing – and What Replaces Them
Returns cost retailers a fortune, and the free-returns era is ending. Here is what is changing, who is still offering it, and how to shop under the new rules.
Returns cost retailers a fortune, and the free-returns era is ending. Here is what is changing, who is still offering it, and how to shop under the new rules.
Thirty days sounds generous until you discover it means thirty days from dispatch, with a restocking fee, on unopened items only. Here is what to look for.
Clothing is returned at three to four times the rate of other categories, almost always for fit. Measuring once and reading reviews properly fixes most of it.