Pure Pour Water Filters Review: We Ordered, Returned and Called Support So You Don’t Have To
Our 45-day test of Pure Pour Water Filters: ordering, delivery, quality, a deliberate return and two support contacts, scored out of ten.
We spent 45 days ordering from Pure Pour Water Filters – supplements, water filters and fruit boxes, paid for with our own money – returned one item on purpose, and contacted customer service twice. This is what happened.
First impressions
The site is fast and uncluttered. Size and specification details were complete, and the checkout accepted our verified code without drama. Free over $50, which we cleared on the first order.
Ordering and delivery
All orders dispatched within 24 hours. Packaging was sturdy without being wasteful. Tracking updates were accurate to within a few hours.
Product quality
This is where Pure Pour Water Filters earns its rating. Freshness on arrival stood out immediately; easy skipping and pausing became apparent over the weeks. The weakest item was the fruit boxes, which was good but overpriced at list price.
The return
60 days. We returned one item using the standard process. The label was free in the home market, the refund arrived within a week, and nobody tried to talk us into store credit.
Customer service
Two contacts: one chat about a delivery query (answered in 6 minutes) and one email about a code that should have applied to a sale item (resolved with a manual price adjustment in 3 working days). Polite, competent, no scripts.
Value
At list price Pure Pour Water Filters is slightly premium. With a code and in the sale window it is hard to beat in its category. Packaging waste, and delivery windows vary by region – both manageable if you know in advance.
Scorecard
| Criterion | Score /10 |
|---|---|
| Ordering experience | 7 |
| Delivery | 8 |
| Product quality | 9 |
| Customer service | 6 |
| Value (with codes) | 7 |
| Overall | 7.4 |
Verdict
Pure Pour Water Filters does what it says: filter pitchers and under-sink systems. A safe choice for the core range. Use a verified code – the current ones are on the Pure Pour Water Filters brand page – and buy in the sale window if you can wait.
Disclosure: all products were purchased at retail. Pure Pour Water Filters was not informed of this review before publication. See our editorial policy.